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  • Job type

    Permanent
  • Location

    Stoke-on-Trent
  • Working Pattern

    Full-time
  • Specialism

    School Technicians
  • Industry

    Education & Training
  • Pay

    27800-31300
  • Closing date

    30 Mar 2024

Senior ICT Technician - Multi Academy Trust - Staffordshire - Multiple sites - Hardware, Software, Networking

This is a superb opportunity to work within the Education sector, with a leading, national multi-academy trust. The trust has numerous sites across the Staffordshire region, with the Head Office/base site being based in the North of Stoke-on-Trent. There is a strong internal network of ICT Technical support staff, led by the Network Manager and ICT/Technology Director. The role is full time and full year. 37 hours per week. (Mon to Fri)

In this role you will support all schools across the Staffordshire region. As part of the ICT/Technology support team, you will predominantly be based at the head office and travel between other school sites to support when required and to deliver upgrades and projects as they arise.

Duties and responsibilities

  • Provide onsite support at schools when needed where additional capacity is needed, such as supporting project work and to cover the absence of on-site staff.
  • Effective use of the IT Helpdesk to assist end users, prioritise and manage workload, and record activity.
  • Update documentation on existing systems or create new documentation as changes are made.
  • Support with daily tasks such as checking security logs, reviewing emails held in quarantine, checking backup logs and then taking action where required.
  • To work with senior team members to support infrastructure elements such as physical & virtual servers and networking devices, thus ensuring the availability and security of the network, data and applications.
  • Contribute to investigation, design, development and implementation of new IT systems under the direction of senior team members.
  • To take an active role in the ongoing development and support of the Trust's Office 365 tools such as SharePoint, OneDrive and Microsoft Teams for Education.
  • Mentor and support other IT Technicians.

What you'll get in return

  • An excellent Local Government Pension Scheme (Support Staff)
  • Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays)
  • Access to health and wellbeing support via Occupational Health
  • Cycle to work scheme
  • Access to fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust.


What you need to do now

  • If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion.

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