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  • Job type

    Temporary
  • Location

    London
  • Working Pattern

    Flexible Working,Full-time
  • Specialism

    Core Networks
  • Industry

    Technology & Internet Services
  • Pay

    613
  • Closing date

    4 Jun 2024

Interim Customer Solutions Design Practitioner (Avaya Contact Centre) Required

Customer Solutions Design Practitioner (Avaya Contact Centre)

Interim Customer Solutions Design Practitioner (Avaya Contact Centre) with Active Sc Clearance is required and should be willing to obtain NPPV3 Clearance with met extension required for immediate start.

Your new role
Will typically work on WNB/C2M designs out of technology hubs but may also be asked to support complex T&N or In-Life solution where the need arises. Propose secure, reliable, and scalable designs that meet the Organisation’s product offering. Own the technical Solution Design.

What you'll need to succeed
Your background will need to be from a technology related organisation and would ideally be from a telco, communication, or wireless background. Avaya AACC and Elite Implementation and Call flow design. Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways. Avaya Breeze, including IX Workplace Attendant. Have 1 to 2 years of Service Management knowledge/background. Comprehensive understanding of resiliency and redundancy. Avaya SIP/SBC. Call recording Integration. Certified to ACIS and ACSS in Core and AACC preferable. SIP/H323 endpoints. Ability to build strong customer relationships
.

What you'll get in return
Flexible working options available. This role is a 6-month contract and is paying £613 per day

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