PURPOSE OF THE ROLE:

We are excited about welcoming a motivated IT professional to join our team and contribute to the success of our organisation. If you are passionate about technology, possess strong problem-solving skills, and thrive in a collaborative environment, we encourage you to apply and become a valuable member of our team.

KEY RESPONSIBILITIES:

• Working closely with Supply Chain Operations and Finance associates to address technical issues and support-related queries. This likely includes troubleshooting of integration issues as they arrive.

• Regular maintenance and tasks required on their ERP application. This includes user account management, testing new software releases and fixes to existing systems.

• Facilitate end-user IT training (primarily ERP) through in-person sessions, with additional virtual sessions to support colleagues based in the US and Hungary.

• Roll out the implementation of an internal ticketing system, as well as ongoing management and prioritisation of tickets based on importance and ease of implementation.

• Technical lead for business continuous improvement/projects, the Technical Analyst will spearhead initiatives such as improvements in the direct-to-consumer selling platform.

• Collaboration and communication with internal and external stakeholders on IT matters i.e. system issues / upgrades / ongoing tickets.

• Support end-users in creating and managing business reports, primarily using MS Office applications, ensuring accuracy and relevance of business insights.

• Lead the creation of SOP documentation relating to the core activities / processes within the ERP application.

EXPERIENCE REQUIRED:

• This role is suitable for both newly qualified candidates and individuals towards the end of their careers. The diverse and collaborative nature of the position provides an opportunity for continuous learning and professional growth at various career stages.

• Learning mindset. In addition to being a college/university graduate in an IT-related field, preferred knowledge or experience in relational databases.

• Knowledge and experience working within a Microsoft Business Central or a similar ERP solution environment.

• MS Office capability – ideally with experience of Excel

• An ability to understand issues from an end user perspective as well as explain concepts in simple, clear terms

• The ability to determine causes and produce solutions

• Work collaboratively and independently

CANDIDATE BENEFITS:

• Competitive salary between £30,000 - £40,000 (depending on experience)

• Hybrid working (at least 3 days in the office each week)

• Permanent role

• Further company benefits (more information can be given at the appropriate time)

Key Performance Indicators (KPIs):

• The performance of the Technical analyst will be measured through a combination of qualitative and quantitative metrics, including:

• Quantitative Metrics: Open tickets, time taken to resolve issues, and IT spend versus budget.

• Qualitative Metrics: Feedback from internal and external stakeholders regarding the technical analyst's performance.

Learning from an ERP Expert:

• The technical analyst is expected to continue learning and enhancing skills, with the opportunity to receive guidance from an ERP expert. The expert works on an exception basis, providing valuable insights, and the associate is encouraged to take initiative in their own professional development.