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  • Job type

    Permanent
  • Location

    Birmingham
  • Working Pattern

    Full-time
  • Specialism

    Infrastructure
  • Industry

    Education & Training
  • Pay

    Up to £38109
  • Closing date

    13 Jun 2024

IT Support Analyst (Asset Management) vacancy in a large education establishment in Birmingham City Centre

£33,391 to £36,295 per annum (+5% Market Supplement), 32 days annual leave (plus bank holidays), generous pension scheme and many other benefits

Hays Technology are working in partnership with a large education establishment in Birmingham City Centre to recruit an IT Support Analyst on a permanent basis.

Our client has an exciting opportunity for a Support Analyst to join their IT Asset Management and Configuration team. The position will play a crucial role in the delivery of a high-quality customer-focused service.

As a member of the Asset Management and Configuration Team you will be responsible for ensuring all IT assets are tagged and recorded on the IT Asset Register. You will also be responsible for updating and maintaining accurate asset records.

The role will be responsible for configuring devices that relate to the IT desktop service, following the standard configuration procedures, which includes the deployment of the operating system and imaging of devices.

Please note, this role is based in an office on a full time basis.

Main responsibilities:

  • Responsible for assisting with the efficient running of the lifecycle of IT Assets
  • Responsible for the receipt of IT assets and peripherals, capturing and recording information on asset management system
  • Responsible for configuring devices such as laptops, desktops, mobile and apple devices
  • Preparation of stock reports on assets and peripherals to ensure there is adequate supply available for the smooth running of services
  • Manage the disposal of IT assets securely in line with compliance standard policy
  • Support for completion of site audits to ensure that the asset register is accurate
  • Checking and recording the return of leavers equipment
  • Assist with testing of new build images for devices with wider IT team
  • Produce, review and maintain process documents
  • Ensure service request tickets are updated in a timely manner
  • Coach and mentor other team members
  • This role will involve lifting and moving of IT equipment via trolleys/cages which is an essential part of the job - individual IT assets can weigh up to 10kg

In order to apply, you must have the following skills and experience:

  • Previous experience in an IT Support role involving Asset Management.
  • Knowledge of the IT Asset lifecycle.
  • Able to offer excellent customer service within an IT Support environment.
  • Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation.
  • Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments.
  • Please note, this role will involve lifting and moving of IT equipment which is an essential part of the job.

If you have the relevant experience and would like to apply, please submit your CV.

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