Filter Results

  • Filter by Pay
  • Filter by Job Type
  • Filter by Working Pattern
  • Filter by Distance From
  • Filter by Industry
  • Job type

    Permanent
  • Location

    York
  • Working Pattern

    Full-time
  • Specialism

    Infrastructure
  • Industry

    Technology & Internet Services
  • Pay

    Per Annum
  • Closing date

    27 Jun 2024

1ST LINE / IT SUPPORT / IT HELPDESK / EXCELLENT CUSTOMER SERVICE / WINDOWS 10 / ACTIVE DIRECTORY / MS OFFICE

1ST LINE IT SUPPORT - SERVICE DESK

LOCATION - YORK - HYBRID WORKING

SALARY - £23,000 + ANNUAL BONUS (8-12%)

Your new role

A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment.

What you'll need to succeed

On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests.

The Hiring Manager is wanting to receive applications from candidates who fit the below criteria:

  • 1st Line IT support experience on a busy IT Service Desk
  • Windows 10 support in a domain environment.
  • Experience working to and reporting against SLAs
  • Working in large scale, multi-site environments.
  • Hardware, software and peripheral troubleshooting and support.
  • Active Directory administration.
  • Excellent Customer Service
  • Microsoft Office 2016 troubleshooting and support.

What you'll get in return

The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


#LI-DNI

Get job alerts for this search

Be the first to hear about jobs which match your search criteria