Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team.

You must have skills in the following:
· Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level.
· Strong experience working in an environment aligning with ITIL best practices.
· Strong Experience of managing Azure AD and Conditional Access.
· Experience with patch management.
· Experience in a 2nd line service desk role
· Experience in training and mentoring
· Experience of working with Windows operating system images and maintenance.
· Experience troubleshooting application issues, and investigating servers, applications & GPOs.
· Ability to take log files and events, then problem solve, and root cause analysis issues.
· Strong problem-solving and investigative skills.
· A good understanding of end-user device security principles.
· A good understanding of network principals, wireless, switches and ability to complete troubleshooting.