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  • Job type

    Temporary
  • Location

    Birmingham
  • Working Pattern

    Full-time
  • Specialism

    Infrastructure
  • Industry

    Technology & Internet Services
  • Pay

    14.70 Inside IR35
  • Closing date

    9 Jun 2024

Service Desk Analyst, IT Technician, Contract

Role: ICT Service Desk Operative
Location: Leamington Spa (ON Site 5 Days A Week)
Rate: £14.70p/h inside ir35
Duration: 3 Months initial contract

Hays Technology is looking for a service desk analyst to join an exciting client’s team.

What you will be doing:
  • To provide instruction and advice to systems users via the telephone and remote support software
  • To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.
  • To triage, categorise and prioritise all incidents presented via the employee self-service portal
  • To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
  • Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary

What we are looking for:
  • A graduate looking to start their IT career or someone who has previous service desk experience
  • Good communication Skills
  • Customer service experience
  • Team working experience
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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