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  • Job type

    Permanent
  • Location

    Birmingham
  • Working Pattern

    Full-time
  • Specialism

    Infrastructure
  • Industry

    Travel, Hospitality, Leisure & Tourism
  • Pay

    c£35,000
  • Closing date

    27 Jun 2024

2nd Line Support Engineer - Central Birmingham

Your new company

Hays are excited to be recruiting an experienced 2nd Line Support Engineer to work with our well established client in central Birmingham. (5 days on site + out of hours supportone week in four)


Your new role

As a 2nd Line Support Engineer, you will be required to support internal users by responding to requests within pre-defined SLA's ensuring positive customer experience with tickets. You will be installing and providing users with software, training new staff and providing first-class support via telephone, teams and emails.

You will be liaising with 3rd party support teams to help remedy issues with applications and software whilst supporting senior leadership with various projects.


What you'll need to succeed

Extensive 2nd line support experience Extensive 2nd line support experience
Experience maintaining AD and Azure AD Experience maintaining AD and Azure AD
Experience managing users in O365 ensuring licences are applied
Deploy and install Intune builds for laptops and mobiles
Manage mobile devices and tablets using Airwatch

What you'll get in return

c£35,000 per annum, plus out of hours bonus alongside great benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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