Job type
PermanentLocation
PlymouthWorking Pattern
Full-timeSpecialism
InfrastructureIndustry
Technology & Internet ServicesPay
£25,000 - £30,000 (DOE)Closing date
25 Apr 2024
£25,000 - £30,000 (DOE) - Plymouth (Hybrid)
Are you an ambitious engineer that can provide exceptional customer service and 2nd line technical support to clients throughout the South West.
Main Responsibilities:
- Providing 2nd line technical assistance to a range of businesses of different sizes, across different industries.
- Acting as a point of escalation for 1st line engineers, helping them with their development.
- Assisting field engineers with your knowledge and experience and providing on-site support where required.
- Researching and scoping a wide variety of projects and then putting them into action.
- Help to manage and monitor the helpdesk, identify and troubleshoot issues, and perform necessary repairs or upgrades.
- Escalate support issues in a prompt and timely manner to 3rd line as required.
- Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations.
Job Requirements:
- Experience working on a support desk or in an IT support role.
- Ability to work under pressure and manage own time on a busy helpdesk.
- Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
- Good network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
- Experience with on-site/off-site backup products and storage (including cloud storage)
- Knowledge and experience of Windows servers (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)
- Technical qualifications such as CompTIA A+ would be advantageous but not a requirement.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
