Hays are working with a professional services organisation based near central Bath to recruit for an IT Service Desk Manager. The role is permanent, paying circa £45,000pa offered full time on site or potentially hybrid working one or two days from home per week. The IT services department are a friendly team with a great culture. The organisation also promotes development & career progression.

In the role you will be responsible for line management, with the service desk (1st & 2nd line analysts) team of 10. You’ll work closely with the IT Service Delivery Manager to ensure high quality day to day operational IT support services for the organisation. You’ll support the personal development across the team, manage one one to-one and act as an escalation point where necessary.

To be considered for this role you must have experience working at manager / team lead level across a busy IT service desk. Ideally, you’ll have a hands-on technical background and be able to act as an escalation point where necessary (O365 suite). You’ll have experience in day-to-day IT operations & management including conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You’ll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the group.

In return, you’ll work for a fantastic organisation in a great team. You’ll enjoy a varied day to day and good culture / work environment. The role is paying circa £45,000pa depending on experience and can offer some level of home working for the right candidate. In the role you’ll get exposure to a lot of personal development & opportunity.