Your new company
You will be joining a leading independent technology and services provider, trusted by large corporate and public sector organisations. They are a responsible business that believes in winning together for our people and our planet. They help their customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. As such, they are now urgently seeking an experienced interim First Line Support Analyst.

Your new role

You will perform a range of first and second line technical work activities either remotely or at customer site to meet business and customer requirements, you will manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract, as well as coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. You will document and reports on work completed to ensure compliance with Company and Customer Procedures, contribute to the development of technical procedures and standards to meet business and customer requirements, and as required, escalate issues in line with company processes to ensure customer demands are met. You will be able to communicate on complex issues to meet business and customer requirements to avoid escalations, as well as able to evaluate escalations and resolve appropriately to ensure customer demands are met. You will provide customer service to internal and external customers to ensure consistent experience, maintain and improve customer satisfaction levels, and understand and adhere to policies and procedures.

What you will need to succeed
You will come from a background in a first and second line positions, with demonstrable experience of resolving incidents for a large corporate customer, you will have an adept understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure and will be committed to customer satisfaction and ownership of issues. You will have previous experience of supporting Windows 7 and Microsoft Office 2010 including Outlook, with experience with supporting remote workers across a VPN, and uses a broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.