Customer Service Operations Manager Jobs in the UK

To be responsible for maximising revenue from sales of tickets, hospitality and memberships whilst providing exceptional levels of customer service.

To assist with day-to-day sales and queries from customers in person and over the phone, including event days
To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines
To ensure all products purchased for dispatch by post are dispatched within agreed timelines.
To assist with the set-up of all sales platforms
To deliver excellent customer experience, exercising flexibility to provide a personalised service exceeding our customers’ expectations.
To maximise all sales opportunities by engaging and understanding the customer’s requirements.
To carry out any other tasks as directed by your line manager.
To ensure your working space is always kept clean and tidy adhering to the business’ clear desk policy.
To process ticketing and hospitality related sales and enquiries via all sales channels within agreed timelines
To role model behaviours providing shadowing, support, and monitoring for event day and part time-staff as required.
There is an expectation that you will undertake adhoc work on an exceptional basis or provide relevant cover for other team tasks.

Behaviour and Skills

To be a role model for all the client’s values and ways of working – walk the talk.
To exude a can-do attitude
To be flexible and agile always ready to adapt when things don’t go to plan.
To be an ambassador for the business
To act in a manner that supports the business’ Vision and Values at all times.
Strong verbal and written communications skills
Excellent teamwork
Proactive and positive attitude
Resilient to difficult situations
Good computer and numeracy skills
Able to give and receive feedback to colleagues.
Understands who drives customer satisfaction and behaviour.
Takes ownership and follows up on any issues, makes well considered and timely decisions.
Strong understanding of sales systems
Performance management tools
Development opportunities within the role