• Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
• Ensuring that debt is collected within set targets and outstanding monies are actively chased.
• Identifying, recording, and processing end to end dispute resolution.
• Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
• Managing customers with complex billing requirements across multiple sites.
• Recording invoice disputes in credit management system.
• Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
• Processing credit and credit re-bill requests in the system as required.
• Responsible for account reconciliations end to end AR.
• Attending regular regional debt calls and ledger reviews.
• Building and maintaining excellent working relationships with customers and internal key stake holders.
  
  

• At least two years’ experience of Credit Control and Debt Collection or Customer Service dispute resolution.
• Comfortable working in a high volume and fast-paced environment.
• Service background is desirable.
• Good communications in both written & spoken English.
• CRM, Salesforce is beneficial.
• User knowledge of SAP is desirable.
• Sound IT skills - Intermediate Excel (Pivot Tables, VLU).
• Competent negotiator and influencer.
• Detail focused.
• Collaborative team player and able to work independently.

What you need to do now

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