Account Manager

Account Manager


Location: London, Hybrid

Your New Company

With over 244 offices in 33 countries across the globe, Hays are the largest specialist recruitment agency. Hays is recognised in the recruitment sector for its industry leading training & development opportunities.

Your New Team

As a Key Account Manager, you will have exposure to the whole of the UK & I business. Internal relationships with our engaged consultants are as important as the lifelong partnerships we build with our key strategic client stakeholders. You will play the leading role the in the overall relationship with the client, owning the strategy, the key relationships and responsibility for delivering to budget. You will be involved with promoting the full range of Hays services, from James Harvard to exclusive campaigns.

Your New Role

  • Provide an operational day to day point of contact for client resource team and be first line escalation point of any issues
  • Business development with existing client portfolio to grow our network of Hays friendly contacts and to identify new opportunities of fee earning potential
  • Run monthly/quarterly/annual review meetings with the client, providing accurate data on our performance.
  • Collaborate with Client Engagement Directors and specialism leads to broaden the opportunities Hays have for client recruitment solutions
  • Forecast fees and growth for each account owned, demonstrating a clear understanding of the opportunities available and the overall impact to the fee line
  • Build the internal profile of key clients with the aim of increased business development and activity, through mapping and information sharing
  • Be an escalation point for aged debt, compliance, payroll, delivery complications
  • Sell products and services to your clients

Key Requirements for success

  • Be Senior Recruitment Consultant level or above
  • Strong detailed knowledge of the recruitment sector
  • Good working knowledge of client drivers and account management.
  • Issue management and resolution
  • Strategic thinking
  • Ability to set targets and influence actions of matrix staff
  • Good communications skills at all levels and gravitas to engage credibly.
  • Proven commercial instinct and ability to deliver results by managing client dedicated teams.
  • Good presentation skills and ability to lead sales initiatives.
  • Ability to build strong and trusted business relationship
  • Business Development experience
  • Highly organised
  • Ability to work to agreed deadlines

What You’ll Get in Return

  • You will receive all the tools and support needed for a successful career.
  • The backing of a Global Company, established for over 50 years
  • Best Technology in the Industry
  • Dell Laptop
  • Significant growth potential of salary after year 1
  • Flexible hybrid working pattern
  • Buy and sell holiday
  • Access to a free well-being package
  • Gym discounts
  • Cycle to work scheme
  • Access to virtual doctor unlimited times per year
  • Employee loans to buy Tech/Rail/Tram travel
  • Paid charity day #HaysHelps
  • Parents@hays support network

At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.

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Job Type
Working Pattern
Hays Central Services (HSR)
London Cheapside- Central Serv
Hays Central Services (HSR)