Your new company
Cardiff University is an outstanding and reputable university and has had an opening for a tuition fees finance assistant. The role overview is to provide an administrative service to the School/Directorate, engaging and completing a range of routine tasks to meet operational and customer service requirements. Providing support and guidance on maintaining the minimum level of tuition fee debtors, ensure the Income team is supported and key duties undertaken.

Your new role

Key Duties

• Deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly
• Collaborate with others in order to make recommendations for developments of established processes and procedures
• Establish working relationships with key contacts to help improve service levels
• Undertake a variety of administrative duties to support the team and department
• Gather and analyse data to update administrative systems with accurate information, establishing basic trends and patterns in any data submitted
• Contribute to the success of the team, leading others through example, and supporting the supervision and management of the team

Specific Duties

• Respond to emails received in the Fees@Cardiff.ac.uk in-box.
• Respond to queries received via the E2S student connect system.
• Manage all automated debtor chase emails.
• Refer debts to the University external debt collection agency as directed.
• Review and action unallocated receipts.
• Update the fee database with adjustments as required.
• Process online payments.
• Take telephone queries.
• Ensure that all documentation regarding tuition fees is maintained and updated, liaising with Registry and the University Schools as necessary.

Specific Duties

• Respond to emails received in the Fees@Cardiff.ac.uk in-box.
• Respond to queries received via the E2S student connect system.
• Manage all automated debtor chase emails.
• Refer debts to the University external debt collection agency as directed.
• Review and action unallocated receipts.
• Update the fee database with adjustments as required.
• Process online payments.
• Take telephone queries.
• Ensure that all documentation regarding tuition fees is maintained and updated, liaising with Registry and the University Schools as necessary.

What you'll need to succeed
Knowledge, Skills and Experience

1. Significant experience of working in an administrative or office environment
2. Proficient in using common office IT packages (e.g. MS Office)
3. Ability to set up standard administrative systems and procedures

What you'll get in return
Flexible working, Hybrid working - 3 days at home/2 in the office. 40 days of Annual leave! A salary of £22,254. There are more benefits which I will be happy to speak to you about. Please give me a call if you are interested in this role.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4200778