Telephone Support Assistant

Telephone Support Assistant - Bradley Stoke
A Technical Support Officer, for a manufacturing company in Bradley Stoke.

Your new role
TECHNICAL SUPPORT:
  • Receive technical calls from clients providing solutions to queries regarding general problems.
  • Identify the problems and provide all the information for the analysis of the cause and corrective measures.
  • Manage the solution to technical queries and incidents that cannot be immediately resolved.

SPARE PARTS:
  • Receive and process requests for spare parts, identifying the parts from the information given by the client.

IMPROVE PROCEDURES:
  • Detect and propose continuous improvement action that maximise the work procedures.
  • Ensure the updating and accuracy of the data bases of the department.
  • Ensure the achievement of the established deadlines in the action where it is required.
  • Comply with the regulations in force in the field of data protection and access to information.
  • Ensure compliance of health and safety regulations in the workplace, according to the established procedures and current standards related to risk prevention in the workplace.

What you'll need to succeed
  • Good Customer Service Skills
  • Ability to problem solve
  • A engineering/Electrical background would be advantageous but not essential
  • Good IT Skills

What you'll get in return
  • £22,000-£25,000 per annum
  • Free on-site parking
  • Good benefits
  • Training & support
  • Generous holiday entitlement
#4202375
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Overzicht

Contractvorm
Permanent
Working Pattern
flexible_full_tab
Branche
Engineering
Locatie
Bristol
Vakgebied
Customer Services
Salaris
£22,000 - £25,000
Referentie:
4202375

Spreek met een consultant

Spreek met Lloyd Matthews, de recruiting expert die deze vacature in behandeling heeft, werkzaam in kantoor Bath
Ground Floor, 25 Queen Square

Telefoonnummer: 01173746266