A Technical Support Officer, for a manufacturing company in Bradley Stoke.

Your new role
TECHNICAL SUPPORT:

• Receive technical calls from clients providing solutions to queries regarding general problems.
• Identify the problems and provide all the information for the analysis of the cause and corrective measures.
• Manage the solution to technical queries and incidents that cannot be immediately resolved.

SPARE PARTS:

• Receive and process requests for spare parts, identifying the parts from the information given by the client.

IMPROVE PROCEDURES:

• Detect and propose continuous improvement action that maximise the work procedures.
• Ensure the updating and accuracy of the data bases of the department.
• Ensure the achievement of the established deadlines in the action where it is required.
• Comply with the regulations in force in the field of data protection and access to information.
• Ensure compliance of health and safety regulations in the workplace, according to the established procedures and current standards related to risk prevention in the workplace.

What you'll need to succeed

• Good Customer Service Skills
• Ability to problem solve
• A engineering/Electrical background would be advantageous but not essential
• Good IT Skills

What you'll get in return

• £22,000-£25,000 per annum
• Free on-site parking
• Good benefits
• Training & support
• Generous holiday entitlement