Systems Analyst

Systems Analyst Permanent £38,000 Sunderland
Hays Technology are currently recruiting for a Systems Analyst to join a local organisation on a permanent basis. This is a critical and multi-faceted role that covers the implementation, ownership and support of third party and in-house solutions by way of managing product backlogs and development roadmaps.

Essential Skills:

  • Possess a relevant IT qualification or equivalent experience
  • Possess comprehensive knowledge of Agile SDLC
  • Demonstrable experience within a Product Owner role and experience with Agile management software, preferably Jira Software
  • Strong knowledge of system architecture and infrastructure (networks, virtualisation etc)
  • Exposure to software development in some capacity (frontend, backend, database etc).

Key Responsibilities:

  • Ensure adherence to the Agile software development lifecycle, resulting in the planning, design, building and testing of new software iterations, based on business need.
  • Work closely with the development team during Scrum events, overseeing each iteration of product development and supporting each sprint.
  • Work closely with the infrastructure team to ensure architectural standards, disaster recovery and business continuity processes are followed, and best practice is met.
  • Actively participate in and contribute to all relevant meetings: steering groups, account management meetings, 3rd party user groups, programme management and team meetings.
  • Participate as product expert within in business-led projects as part of the wider project team.
  • Contribute to the upkeep of systems documentation including operational manuals, processes and procedures for both colleagues and customers.
  • Specialise in either Product Implementation and/or Ownership OR Product Services
  • Evaluate business needs based on user requirements, culminating in ‘build vs buy’ analysis to determine appropriate solutions.
  • Work closely with Business Analysts to translate business requirements into user stories for the development team.
  • Manage the implementation of third-party products, managing relationships with vendors and key internal stakeholders.
  • Ensure new products are effectively handed over for both product ownership and product services support.

Product Ownership Duties & Responsibilities:

  • Define the vision for in-house applications under ownership, architecting new features and developing captured user requirements to ensure products are aligned to business objectives and priorities.
  • Prioritise the product backlogs for the development team based on business objectives and priorities.
  • Work closely with the Business Analysts on projects and new initiatives to ensure a consistent approach when considering both business requirements and product capabilities.
  • Ensure new product features are effectively handed over for support by product services and by 1st line and remain under continual review.
  • Manage third party application upgrades and patches, working with system support analysts to ensure successful delivery through repeatable processes.
  • Managing the provision of product services support and system support analysts, along with third parties.
  • Keep appraised of new technologies and innovations with a view on how they could improve business processes and systems.
  • Act as product owner for one or more business applications, developing and maintaining a working knowledge of the application(s), together with detailed knowledge of the business use cases.
  • Maintain strong relationships with third parties in order to realise the development needs of the group by way of active participation in product road-mapping.

Product Services Duties & Responsibilities:

  • Develop a working knowledge of products across the business application estate.
  • Collaborate with Product Owners to enhance products, identify trends and facilitate root cause analysis to improve service performance and end user experience.
  • Undertake application upgrades using agreed methodology and documentation, implementing formal test plans and to design and manage User Acceptance Testing.
  • Deliver system change requests, ensuring all application changes are appropriately tested and documented following agreed procedures.
  • Provide 2nd line product support, working with both 1st Line and Product Owners to address incidents.
  • Provide 3rd line product support where required, working together with Product Owners and third parties to resolve incidents.
  • Contribute to business-led technology projects in conjunction with the Product Owners, by supporting the development of new processes and procedures in line with best practice use of IT applications.
  • Ensure changes to product support are effectively handed over to 1st line system support, where required.
  • Provide guidance and training to other IT colleagues and customers as required.

If you would like more information about this role, please email me with a copy of your most up to date CV on the details below. Alternatively, if this role isn't for you but you know someone who is currently looking for a role like this, Hays also offer a Refer a friend [] scheme whereby if we place your referral you will receive £250 in high street vouchers.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4210627
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Job Type
Working Pattern
Technology & Internet Services
Data & Advanced Analytics

Talk to a consultant

Talk to Joseph Taylor, the specialist consultant managing this position, located in Newcastle
1st Floor, Kelburn House, 7 - 19 Mosley Street

Telephone: 03330107515

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