Service Desk Analyst

Service Desk Analyst - 6 Month Contract - Based in Poole. £15-19 per hour DOE

Your new company
A large organisation based in Poole is looking to add to Service desk team

Your new role
Provide first-class service to all customers
Provide all IT incident management services, efficiently and effectively, including:
Thoroughly troubleshoot, and resolve, all incidents with a good sense of urgency
Accurately record all calls to a high-standard
Own and manage all incidents from start to finish Work collaboratively with third-line support groups/external suppliers where needed
Monitor trends to identify areas of improvement and report as required Identify recurring incidents as topics for Problem Sessions and participate as required

What you'll need to succeed
You will have previous experience as a Service Desk Analyst
You will have experience with SharePoint and Active Directory
Sound, and current, knowledge and experience in Incident Management and ITIL processes
Strong technical knowledge of current mainstream desktop software, hardware and network technology Excellent communication and customer service skills

What you'll get in return
6 Month contract onsite in Poole. £15-19 per hour DOE

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Job Type
Working Pattern
Charities & Not For Profit
£15-19 per hour umbrella

Talk to a consultant

Talk to Patrick Moore, the specialist consultant managing this position, located in Bournemouth
Ground Floor, Waverley House, 115 – 119 Holdenhurst Road

Telephone: 01202 048614

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