Senior Help Desk Specialist

Global payment processing company seeking Senior Helpdesk Specialist!
In this role, you’ll coordinate hands-on fixes at the desktop level as needed on Mac, PC, and mobile devices, including installing and upgrading software, configuring hardware, implementing file backups, configuring systems and applications, etc. You’ll also manage the processing of incoming support requests via both telephone and the support portal to ensure courteous, timely, and effective resolution of end-user issues. You will ensure tickets and service requests are kept up to date, completed, and closed in a quick and efficient manner.

The company you will be working for is a payment processing company who are a curious, driven, and pragmatic bunch who believe in outcomes over outputs and are looking for like-minded individuals to join their team! They are passionate about developing, growing and thriving. As part of their team, you will experience this.

Ideally, you’ll have previous, extensive experience in a helpdesk environment. You’ll have hands on experience with Windows 10 and Microsoft Office. You’ll have a strong understanding of networking concepts including TCP/IP, DNS, DHCP and VLAN configuration. You will have extensive experience working with Active Directory and Powershell for automating common tasks.

In return, you’ll receive a highly competitive salary and the opportunity to join a modern company who will offer you fantastic progression. They provide unlimited holidays plus a one time payment to help you pay for your work from home set up. Additionally, there’s a great bonus on offer.

If this sounds like something you’d be interested in, get in touch!

I am a Business Director for Hays Technology, specialising in Infrastructure for the entire region of Northern Ireland. I help tech professionals develop their careers and ensure organisations are supported by top talent. My passion for this space stems from building a business on strong principles of customer service and delivery. As a company, we at Hays Technology are shaping the future of recruitment, experts in IT Infrastructure have never been needed more as organisations across the world evolve and adapt to the unforeseen challenges, we have all been subject to throughout the pandemic. #4201979
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Job Type
Working Pattern
Flexible Working,Full-time
Technology & Internet Services
up to 55k

Talk to a consultant

Talk to Roisin Byrne, the specialist consultant managing this position, located in Belfast
5th Floor, Donegall House, Donegall Square North

Telephone: 028 90 446905