Product Expert- Customer Service

Product Expert l Customer Service l Runcorn l Hybrid

Your new company
Our client is a manufacture based in Runcorn who are looking for a product expert to join their team.

Your new role
Your new role as a product expert will be to provide a service to customers who are looking to buy a product. Customers will go online and enter their details to request a sample of the product. Your role will be to follow up with customer once they have made a sample request; understanding what their need for the product is and then setting up a follow up call for once the sample has been received. On the follow up call you will listen to the customers feedback on the product and overcome any objections to place an order and offer alternative products or services.

What you'll need to succeed
To succeed in this role previous customer service experience and experience of handling and overcoming objections is crucial. A great communicator and listener as well as someone who is able to provide empathy to customers.

What you'll get in return
The base salary for this position is £24,000 for every order you place you will receive commission which is paid every quarter. Hours for this role are Monday to Friday 9-5. If desired this role can offer hybrid working arrangements working from home Mondays and Fridays. Free on site car park.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4230423
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Job Type
Working Pattern
Healthcare & Medical
Customer Services

Talk to a consultant

Talk to Catherine Murphy, the specialist consultant managing this position, located in Liverpool
Part 2nd Floor, 5 St Paul’s Square

Telephone: 0151 242 0745

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