IT Support Technician

IT Support Technician

Up to £30,000

On site- Home (remote) working may be required at times specified by the Company.

Role The role as an IT Support Technician is to provide a quality-driven support service to all users of systems and technology within the company and associated Companies.
As an IT support technician, you will work flexible hours necessary to meet the current and future needs of the business, including covering on an “on-call” basis and to cover for events at venues, where required to provide advice, support & training to service users as and when appropriate. To assist all colleagues within the IT Services Department, in projects, including (but not limited to) system upgrades, which may involve working unsociable hours when necessary/appropriate.

Key Responsibilities of an IT Support Technician:

  • To promote the Company’s Core Values.
  • To assist in the delivery of IT support services to all service users within Sheffield City Trust and any other site
  • To focus on the quality of service delivery, including proactive communication with colleagues and customers, taking ownership of reported issues until fully resolved or acceptable and agreed workarounds are provided.
  • To provide relevant and appropriate advice to all service users on good working practices
  • Use of Word, Excel, Outlook, Teams, and SharePoint), and including web-browser-based versions.
  • To work as part of the support team, led by the IT Services Support Team Leader
  • To identify possible end-user training requirements, as part of the support service.
  • To assist all IT Services colleagues with projects, system maintenance & upgrades when required to do so.
  • To work within the budgetary targets for the department.
  • To identify areas of improvements, development opportunities and to feedback as part of the departmental communication channels.
  • Serve as a technical resource to project teams, both IT led, and non-IT led.


  • The IT support technician will be needing to carry out tasks necessary for the resolution of supports calls logged through the company’s IT Service Management system.
  • To escalate incidents to relevant IT colleagues where appropriate and to report incidents to associated external organisations when required.
  • To work flexible and staggered hours basis to ensure the support service meets the requirements of the business.
  • To work overnight when necessary for essential maintenance and upgrades.
  • To provide support advice to end users.
  • To assist in the installation of new hardware and software where appropriate.
  • To carry out planned preventative maintenance on IT & communications equipment.
  • To assist in the recording of IT assets, including movement tracking

A successful candidate will hold the necessary skills needed to succeed in the role as well as the right mindset to carry out tasks efficiently and to a high standard, if this role of IT Support Technician interests you, apply now!
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Job Type
Working Pattern
Technology & Internet Services

Talk to a consultant

Talk to Abdulmalek Ali, the specialist consultant managing this position, located in Sheffield
1st Floor, Ruskin Buildings, Tudor Square

Telephone: 01142171558