Your new company
This company makes grants to projects working in health, education, the environment, and the charitable sector. They have flexible roles that enable their people to give their best, broaden their skills and manage their career path.
Your new role
In this role, you will provide first point-of-contact through to resolution support and advice to the internal customers. The IT Support team fulfil a range of roles and responsibilities, in response to ever changing needs. They provide first point of contact support for all the internal customers at all their offices and to their mobile colleagues.
The support team takes their customers from point of contact and engages with them fully to understand explicit and implicit needs and provides support and solutions to fulfil and exceed their customers’ expectations. You will work closely with colleagues across the department, ensuring their customers benefit from an excellent enabling service provision in incident and major incident management, request fulfilment, device deployment, telephony services, and more.
What you'll need to succeed
To succeed in this role you will need/perform:
What you need to do now
- Active Directory Account Management including: Access Control, Account creation/removal and Computer Assignment.
- Business Application Support.
- Exchange: Mailbox management (including distribution lists, calendars, restoration of required mailbox activity)
- Laptop and desktop build and deployment
- Backup Management
- Request fulfilment
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.