Horsforth, Leeds + Flexible working
Up to £50,000
Your new role
Reporting to the Head of IT, the IT Manager will carry out the day to day running of the Services IT department and lead a team of three.
Manage the IT team, in respect of the day to day running of the IT Support desk, ensuring all work is completed in a timely manner.
Provide an escalation point for 2nd and 3rd line technical issues.
Assist the Head of IT with the strategic direction of the department.
Assist the Head of IT with audit response ensuring requirements are met and maintained.
Provide advice on the most suitable IT choices.
Plan, design and implement all aspects of IT infrastructure.
Monitor system and network performance. Continuous quality improvement.
Liaise, where necessary, with our external stakeholders and manage relationships where appropriate.
Lead special projects, when required, under the direction of the Head of IT.
Weekly reporting of on-going and completed issues to the Head of IT.
Ensure the training needs of the department are met, negotiating where appropriate to achieve the best possible price.
Oversee the application of company policies and procedures, including personnel issues such as absences, disciplinary and grievance matters.
Extensive and demonstrable knowledge of Citrix XenDesktop; Microsoft Windows Server technologies including Active Directory, Exchange and System Centre; Mitel telephony systems; network infrastructure and security related systems.
Recognised industry related qualifications in diverse areas.
Experience with IT best practices, particularly in relation to IT security.
Experience working in an IT supervisory role essential.
Management and leadership expertise.
Ability to pay attention to detail, multi-task effectively and meet deadlines in a fast-paced environment.
Possess exceptional problem solving and interpersonal skills.
Methodical with ability to organise & prioritize.
Ability to work well individually & as part of a team.
Problem solving skills.
Full UK driving licence. #4209733
Technology & Internet Services
Up to £50,000
Talk to a consultant
Talk to Jonathan Walters, the specialist consultant managing this position, located in Leeds