IT Anaylst - 1st/2nd Line Engineer

Hybrid Working ASAP Consultancy Environment Great Career Progression
Your new company
My client is a Large Private Consultancy based in Chippenham, the key position they are looking to recruit for is a 1st/2nd Line Support Engineer, who can hit the ground running.

Your new role in full......

  • Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution.
  • Monitor support ticket queues ensuring incidents are actioned in line with SLA’s.
  • Maintain support tickets correctly and keep the client updated with progress every day.
  • Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately.
  • Create a positive impression of the Service Desk by building a rapport with the customer, focussing on business needs and delivering best possible customer service Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service.

What you'll get in return....

  • Hybrid Working once you understood the role and culture
  • Salary Upto £26000
  • Excellent Benefit Package
  • 25 Days Holiday Annually Plus Bank Holidays
  • Birthday Off
  • Excellent Pension Scheme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4207306
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Job Type
Working Pattern
Flexible Working,Full-time
Technology & Internet Services
Upto £26000
Closing date
15 Jun 2022

Talk to a consultant

Talk to Lewis Maule, the specialist consultant managing this position, located in Swindon
3rd Floor, SN1 Building, Station Road

Telephone: 01793688617

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