Hybrid Working ASAP Consultancy Environment Great Career Progression
Your new company
My client is a Large Private Consultancy based in Chippenham, the key position they are looking to recruit for is a 1st/2nd Line Support Engineer, who can hit the ground running.
Your new role in full......
Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution.
Monitor support ticket queues ensuring incidents are actioned in line with SLA’s.
Maintain support tickets correctly and keep the client updated with progress every day.
Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately.
Create a positive impression of the Service Desk by building a rapport with the customer, focussing on business needs and delivering best possible customer service Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service.
What you'll get in return....
Hybrid Working once you understood the role and culture
Salary Upto £26000
Excellent Benefit Package
25 Days Holiday Annually Plus Bank Holidays
Excellent Pension Scheme
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4207306
Technology & Internet Services
15 Jun 2022
Talk to a consultant
Talk to Lewis Maule, the specialist consultant managing this position, located in Swindon