ICT Support Assistant

To act as the first point of contact for the ICT Support Services, responsible logging service requests

Your new company
A local NHS Trust are looking for an ICT Support Assistant to work on their service desk

Your new role
To act as the first point of contact for the Information, Communication & Technology (ICT) Support Services and be responsible for logging service requests or incidents received either in person or via telephone and electronic means. Provide first time fixes, where available and resolutions to problems and if this is not achievable ensure that these are directed to the appropriate teams and resources to ensure prompt attention.
Duties include:
  • Be part of the team providing ICT Service Desk cover on a rota basis Monday to Friday between the hours of 8am and 5: 30 pm.
  • To ensure that all calls received are properly documented in the Service Desk management system(s).
  • To prioritise and escalate jobs to appropriate ICT teams, communicating matters which may be seen as complicated by non-ICT staff.
  • To provide excellent customer care when dealing with users / customers both face to face and via telephone or electronic means.
  • Ensure that users / customers are updated on the progress of their logged call on demand and proactively.
  • Monitor progress of outstanding jobs against pre-defined service level targets.

A full job description is available

What you'll need to succeed
  • 4 GCSE’s or equivalent at Grade C or above.
  • Recognised ICT Qualification
  • Experience of providing first line ICT support
  • Experience of using helpdesk / service desk software
  • Ability to prioritise workload
  • Installation experience of PC’s / Printer etc.
  • Effective verbal communication at all levels

What you'll get in return
The chance to work within the NHS and develop your ICT skills. There are opportunities for progression within the organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4258881
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Rodzaj pracy
Working Pattern
Technology & Internet Services
Obszar specjalizacji
upto £16.90 per hour
Nr ref.:
Data ważności
25 Aug 2022

Skontaktuj się z konsultantem

Skontaktuj się Michael Fletcher, Konsultant odpowiedzialny za tę rekrutację, znajduje się Sheffield
1st Floor, Ruskin Buildings, Tudor Square

Telefon: 03330102647