General Income Recovery Officer

General Income Recovery Officer Up to £26K 5 month - Fixed Term Contract

Your new company
You will be working for a leading business service provider to public and private sector organisations throughout the UK

Your new role
Your duties will include:
  • Manage a diary of debts or recommendations of pro-active recovery on a variety of debts including Business Improvement District, Social Care Debts, Temporary Accommodation charges & Trade Waste debts.
  • Ensuring all debts are progressed through their respective recovery cycles promptly.
  • Dealing with correspondence from debtors and/or third parties via post, email and telephone including vulnerable clients and their representatives.
  • Making pro-active telephone calls regarding the payment and recovery of debts including taking payments through and setting up Direct Debits using the system.
  • Tracing missing debtors via tracing agency, ThreeSixty or other available systems.
  • Make appropriate referrals to the Debt Collector, review returns from the Debt Collector and complete County Court Claims, if appropriate.
  • Record all recovery actions on the appropriate IT system, e.g. Aspien Debt Management, Orchard Housing, Oracle Financial System.
  • Making recommendations and preparation of write offs

What you'll need to succeed
  • Experience of debt recovery and/or credit control.
  • Able to write and speak English fluently.
  • Strong telephony skills - able to communicate clearly and effectively with debtors, especially those who are deemed vulnerable.
  • Ability to handle yourself in a confident and professional manner at all times.
  • Self-motivating, experience of working to agreed targets by prioritising and planning.
  • Able to produce high quality and accurate documentation with attention to detail.
  • Flexible and adaptable in a changing environment.
  • Previous experience using Oracle would be an advantage

What you'll get in return

Comfortable hybrid working pattern.
Secure contract of £26K annual salary equivalent for 5 months

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Job Type
Working Pattern
Business or Management Consultancy
Credit Control
Up to £26K

Talk to a consultant

Talk to Shanice Goodman, the specialist consultant managing this position, located in London-Croydon
21st Floor, No. 1 Croydon, 12 - 16 Addiscombe Road

Telephone: 0333 010 5118

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