Who are we?

Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world’s greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers the UK. They are a company where people matter. They are diverse, flexible and open.

Your new role

The primary focus of the job is to provide onsite, regional administration and support for all Mobile Devices - Mobiles, iPhones/iPads, 3G & Wireless devices.The position will also entail providing administrative support for other functions within EUT & Santander UK, i.e. Service Now ticket & request processing, BAU Telephony Provision & Support, Third Party Supplier Management, Budget Management and KPI Monthly Reporting.

Role Responsibilities:

• Configuration and support of all mobile devices
• Remedy queue administration
• BlackBerry Enterprise server administration
• MDM & MDO System Administration – Airwatch & Wandera
• Mobile Estate Billing & Reporting - Veropath
• Manage and resolving incidents
• Communicate with the suppliers of mobile devices
• Communicate with customers up to Executive level, across all Bank entities & sites
• Manage and update existing documents, procedures & spreadsheets – MS Products
• Ordering equipment via external supplier portal
• Manage replacement devices & disposals through Third Party supplier
• Team monthly reporting activities – KPI & Local ad hoc reporting
• Assist other team members with BAU telephony requests & services
• Proactively monitor and manage incident queues and team mailboxes across all discipline’s
• Manage EUT internal team`s budgets as required
• Adhere to Santander Technologies Mandatory Training Systems

Knowledge and Skills required

Essential:

• Keyboard & PC Skills
• Microsoft Office Tools familiarity - Word, Excel, Outlook
• Proactive attitude to problem solving
• Focussed and self-motivated
• Good Communication Skills
• Excellent Interpersonal Skills
• Attention to detail
• Analytical nature

Desirable:

• Background in IT or similar Role within Mobile/Telephony industry
• Budget Management
• Advanced Excel

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4197764