Desk Based Account Manager

Desk Based Account Manager - Chorley £20,000 + bonus

Your new company
Our client is a well established and rapidly expanding company based on Chorley. They are a market leader in their field and have an excellent reputation.

Your new role
Working alongside an Account Executive and reporting to the Client Services Manager, this is a varied role and duties will include:
  • Being accountable for both existing and new customer base
  • Ensure a high degree of accuracy and process quality control through attention to detail and proactive problem-solving
  • Manage the expectations of clients; when disruptions/issues occur during the service delivery process, it is imperative to work quickly with internal departments and the client to resolve the situation
  • Gain a detailed knowledge of the car park management system and understand how this product can be implemented to meet the requirements of the client
  • Carry out proactive outbound Account Reviews of your own customer base
  • Create value and build a strong relationship with your customer base
  • Proactively upskill and self-learn
  • Identify and escalate opportunities for new sites
  • Manage new contract that may be negotiated and agree contract extensions
  • Work towards set targets, KPI's, goals and objectives
  • Obtain additional information where possible to maximise customer contact details
  • Complete administrative tasks in connection with site surveys, installs, signage, post installation changes and communicate information to customers via telephone and email
  • Prepare and analyse reports for both senior management and clients
  • Ensure customers understand on how the solution works and how to use the client portal for administration needs
  • Handle escalated client queries over permits, appeals, refunds
  • Liaise daily with your colleagues and update them on any developments in your work, ensuring a high level of team relationships exist

What you'll need to succeed
  • Strong relationship building skills bespoke to the audience
  • Excellent organisational, prioritisation and communication skills
  • Possess excellent IT and communication skills both written and verbal
  • Confidence in dealing with all levels of personnel both externally and internally
  • Willingness to assume responsibilities and take ownership of tasks
  • Ability to multi-task
  • Apply attention to detail
  • Aptitude to work both independently and as part of a team
  • Experience in an administration support role
  • Capacity to work under pressure as customer requests can often occur in an unpredictable manner

What you'll get in return
Flexible working options available. Free parking, 23 days holiday + bank holidays, pension.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4232877
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Job Type
Working Pattern
Flexible Working,Full-time
Property & Real Estate
Customer Services
£20,000 + bonus

Talk to a consultant

Talk to Anita Bower, the specialist consultant managing this position, located in Wigan
Part 2nd Floor, Elizabeth House

Telephone: 01942 303 990

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