Customer Services
Customer Services/Collections Telford £10.00+
Your new company
Hays are working closely with a fast paced company based in Telford who are looking to recruit a Customer Services/Collections
Your new role
The role would involve the following:
- Handle inbound and outbound calls with customers
- Asking effective questions to understand more about a customer's situation
- Understand income and expenditure
- Support by providing assistance to other departments as and when required
- Know the regulators we work with and keep up to date with the processes you need to follow
- Agree suitable repayment plans which support both customer and the client with have a quick resolution, without putting customers into financial difficulties.
- Provide the highest level of customer service at all times
- Inform customers on next steps, sometime this can include more information around legal proceedings
- Demonstrate empathy and understanding to vulnerable customers
What you'll need to succeed
- Customer focused enthusiastic individual.
- Experience in a dynamic customer services environment or call centre role is favourable
- Good communication skills
- Flexible on work and shift patterns
- Able to achieve high standards and targets of customer care
- Team player
- PC literate
- Someone who is patient, understanding and empathetic
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4202114
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Summary
- Job Type
- Temporary
- Working Pattern
- Full-time
- Industry
- Manufacturing & Production
- Location
- Telford
- Specialism
- Customer Services
- Pay
- 11.00
- Ref:
- 4202114
- Closing date
- 27 May 2022
Talk to a consultant
Talk to Shanna Dhatt, the specialist consultant managing this position, located in Telford
Ground Floor, Padmore House, Hall Court, Hall Park Way
Telephone: 01952 200340
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