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Customer Service & Operations Manager

Customer Service & Operations Manager job, West Malling

We are delighted to be partnering with a leading global office space provider to recruit for several exciting new customer service and operational management hires based across the UK. We are specifically targeting individuals who are accustomed to delivering the outstanding levels customer experience associated within the high end hospitality sector and who are interested in using these highly transferrable skills within an exciting career in the corporate world.

The company
Our client is an exciting business offering a broad range of services backed up by significant investment in technology and are known as the market leader in their field. They are enjoying year on year growth globally within both existing and emerging markets which has created a wealth of long term career opportunities for motivated individuals.
Despite operating globally in over 3000 locations, this business has the feel of a high-growth start-up – opening a new workplace around the world every single day, each of which runs independently while enjoying the backing and infrastructure associated with a successful multi-national. The business has a varied client portfolio from start-ups to huge multi-national brands and as Customer Service & Operations Manager you will manage relationships with senior stakeholders across these clients, helping them to achieve their own business goals. This company truly values it’s people. Senior management recognise that employing great people not only builds their market reputation but is pivotal to their future growth and success and therefore they invest in all employees with training and development to help them reach their long term career goals.

The job:
This role is much more than the job title might initially suggest. The Customer & Operations Manager will act as the face of the business in a fully autonomous, leadership position. It will suit someone who thrives in a fast paced, challenging and high growth environment and who is happy to take full ownership for their part of the business. This is a highly varied role and each day will present new challenges so an aptitude for problem solving is essential.
As a Customer & Operations Manager you will own the complete customer experience for your office or centre. You will be a key component in how the business is changing the way people work, owning all operations of the centre and supporting senior management as needed, including conducting office tours for prospective customers and holding networking events for prospective new clients. Front of house, customer service representative and office manager all in one, you’re responsible for ensuring the highest levels of customer satisfaction. By proactively managing and resolving customer queries, you will also help to win and retain customers.
Through your customer service excellence approach to managing your community, you job will be driving the organisation’s mission of enabling professionals to do the best work of their lives.

The successful candidate:

  • You have a passion for customer service
  • You’re organised, detail oriented, and thrive in a fast paced environment
  • You care about service excellence and are committed to your customers
  • You’re a self-starter who takes ownership of all tasks, opportunities and issues that arise
  • You are an excellent communicator who has a friendly demeanour
  • You tackle change head on and are not afraid of a challenge
  • You’re commercially aware and understand the impact of your role as part of the wider business

What you’ll get in return
  • Career opportunities that have no boundaries including enrolment in a CMI accredited Leadership and Management Diploma
  • Colleagues who are excellent at their job, driven to succeed & supportive
  • Competitive compensation, benefits and incentives
  • A company that is committed to diversity & inclusion
  • The opportunity to help change the future of the way people work


Job Type:
Property & Real Estate
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Talk to a Consultant

Talk to Sarah Burton, the specialist consultant managing this position, located in Manchester

City Tower, Piccadilly Plaza, Manchester, M1 4BT

Telephone: 01162615042

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