Customer Service Advisor

Customer service advisor needed - No previous experience needed
Customer Service Advisor
4 months fixed term contract – potential to be extended
37.5 hour week. 7.5 hour shifts between 8am – 9pm Mon-Fri and 9am – 5pm Sat/Sun
5 shifts per week
£19,000 annual salary
Office Based in Swindon Town Centre
50/50 hybrid model

This company is fast paced, innovative and growing in the financial sector. This is a brilliant time joining a company within their growth period which could offer you endless opportunities. From working in this organisation, you will develop excellent customer exposure.

Your new role

As a customer service advisor, you will provide support to cardholders ensuring that queries are answered in a timely manner providing excellent service whilst ensuring that processes and guidelines are followed. You will report into the customer service team leader.

Your responsibilities will be:

  • Answering calls, emails, and webchat
  • Dealing with customer queries
  • Recording details of all interactions
  • Initiating investigations or follow ups as required

Key Result Areas:

  • Handling customer telephone, email and webchat enquiries
  • All contacts to be handled within SLA
  • Following standard daily customer service procedures
  • Liaison with internal departments - Compliance, Operations and Finance
  • Recording all customer queries
  • Utilising various in-house customer service applications
  • Solving any issues that may arise
  • Recording customer expressions of dissatisfaction and complaints.

What you'll need to succeed

  • Technical capability
  • Excellent organiser
  • Strong communicator
  • Proactive and highly motivated
  • Excellent interpersonal skills
  • Attention to detail
  • Strong problem-solving skills
  • Resilient and able to handle stressful situations and challenging customers

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4206970
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Summary

Job Type
Permanent
Working Pattern
Full-time
Industry
Banking & Financial Services
Location
Swindon
Specialism
Customer Services
Pay
£19000 annual salary
Ref:
4206970
Closing date
31 May 2022

Talk to a consultant

Talk to Eleanor Edwards, the specialist consultant managing this position, located in Swindon
3rd Floor, SN1 Building, Station Road

Telephone: 01793688612