Customer Service Advisor
4 months fixed term contract – potential to be extended
37.5 hour week. 7.5 hour shifts between 8am – 9pm Mon-Fri and 9am – 5pm Sat/Sun
5 shifts per week
£19,000 annual salary
Office Based in Swindon Town Centre
50/50 hybrid model

This company is fast paced, innovative and growing in the financial sector. This is a brilliant time joining a company within their growth period which could offer you endless opportunities. From working in this organisation, you will develop excellent customer exposure.

Your new role

As a customer service advisor, you will provide support to cardholders ensuring that queries are answered in a timely manner providing excellent service whilst ensuring that processes and guidelines are followed. You will report into the customer service team leader.

Your responsibilities will be:

• Answering calls, emails, and webchat
• Dealing with customer queries
• Recording details of all interactions
• Initiating investigations or follow ups as required

Key Result Areas:

• Handling customer telephone, email and webchat enquiries
• All contacts to be handled within SLA
• Following standard daily customer service procedures
• Liaison with internal departments - Compliance, Operations and Finance
• Recording all customer queries
• Utilising various in-house customer service applications
• Solving any issues that may arise
• Recording customer expressions of dissatisfaction and complaints.

What you'll need to succeed

• Technical capability
• Excellent organiser
• Strong communicator
• Proactive and highly motivated
• Excellent interpersonal skills
• Attention to detail
• Strong problem-solving skills
• Resilient and able to handle stressful situations and challenging customers

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4206970