Your new company
Working for a leading Welsh not-for-profit organisation.

Your new role
In your new role, you will:

• Be the first touch point on for our customers, demonstrating a positivity and a passion for solving customer issues.
• Consistently listen, question and probe to resolve the customer’s account, query, or complaint.
• Building rapport to understand our customers’ needs, identifying vulnerability, and negotiating the best way forward.
• Display and demonstrate the company values to help us achieve our company vision on a regular basis.
• Supporting customers and colleagues through effective communication and teamwork.
• Aiding the development of enhanced system and processes; contributing to their improvement.
• Understanding and mastering the power of language, tone, and empathy.
• Demonstrating a ‘one-touch’ and right-first-time approach to help each customer as quickly and appropriately as possible.

What you'll need to succeed

• Basic IT skills across a range of systems and platforms
• Able to learn new systems
• To be consistently honest and professional with all customers and colleagues
• Ability to be friendly and positive, able to be empathetic and patient with customers
• Excellent attention to detail to ensure details are accurate
• Resilient to challenges and adaptable to change
• Excellent communication skills, both verbal and written across all contact channels

What you'll get in return
As well as a market competitive salary and 33 days (including public holidays) annual leave (pro rata), you will receive a wide range of employee benefits including:
• Variable pay schemes
• Enhanced employer pension contributions
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family

This is a full-time permanent position (37hrs per week). Shifts are worked between 8am – 8pm M-F, with an occasional half day Saturday (2 out of 9 ).

Please note that as a part of the application process for this role, a credit check and a DBS check will need to be processed.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4232612