Customer Service Advisor

Permanent Customer Service Advisor required in Basingstoke offering between £20,000 - £24,000 PA

Your new company
- Your new company is a market leading global business operating in over 50 countries.
-They are a continuously growing organisation looking to now bring on a customer service advisor to their talented team.

Your new role
-You will be communicating with customers, both internally and externally to capture, record and distribute service calls onto the helpdesk database, utilising the help of the desk software.
-You will also be taking calls from clients to write down problem definitions that will provide clear instructions to engineers. In addition, it will also be your responsibility to identify cause of problems and consider health and safety issues that may impact an engineer’s ability to complete the job.
-A successful candidate will also be able to achieve performance targets and support the team/ department in achieving broader performance goals.

What you'll need to succeed
-Customer Service Experience
-Excellent telephone manner, with strong verbal and written communication and interpersonal skills.
-Being part of our business means living our values of being collaborative, enthusiastic and forward thinking.

What you'll get in return
-£20,000 - £24,000 PA
-Matched pension scheme up to 7.5%
-Free Life Assurance
-Access to a range of attractive flexible benefit options to tailor your package to suit your lifestyles
-Two employee Share Scheme options
-Employee Assistance Programme
-Access to company Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
#4219465
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Summary

Job Type
Permanent
Working Pattern
Full-time
Industry
Business or Management Consultancy
Location
Basingstoke
Specialism
Customer Services
Pay
£20,000 - £24,000 PA
Ref:
4219465

Talk to a consultant

Talk to Ben Webb, the specialist consultant managing this position, located in Basingstoke
Ground Floor, 2200 Renaissance, Basing View

Telephone: 03330105044

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