Customer Service Administrator

Full time permanent Customer Service Admin positions available in Salcombe and Dartmouth. £21k after probation

Your new company
Working for an extremely successful holiday lettings company based all across the UK.
We currently have 2 vacancies - 1 in Salcombe and 1 in Dartmouth.
Starting at £20k salary and following a 6 month probation will go up to £21k.
The roles are full time Monday - Saturday with 1 day off in the week and Sundays off.
Working hours during the week are 9am - 5.30pm and Saturdays are 9am - 4pm.

Your new role
  • To positively represent the brand to existing and potential new owners, advising and assisting where appropriate.
  • Handling general Owner queries
  • Effectively handle Owner pricing queries
  • Updating and checking property descriptions to ensure accuracy and ensuring they are up to date with any changes made to the property
  • Discuss discount requests made by Owners regarding the selling price and escalate as appropriate
  • Work closely with the team to efficiently handle any complaints regarding holidaymakers and resolve potential issues
  • Focus on Owner retention to ensure existing Owners are supported effectively in areas such as the re-shooting of photographs, booking volumes and property specific issues to help them optimise their income/ bookings
  • Action NPS feedback with Owners to ensure corrective action is taken and support provided as appropriate to ensure quality standards are maintained
  • Co-ordinate new Owner leads, property visits and follow up contracts to support the brands property recruitment function and ensure properties are ready for go-live as soon as is possible
  • To efficiently manage communication with Owners, caretakers/keyholders/housekeepers (as necessary) and the team, this will include developing rapport with new and existing Owners
  • Ensure Owner issues are responded to and successfully resolved within agreed service levels targets
  • Maintain thorough written records of all issues
  • Proactively identify potential complaints and issues and resolve them quickly and professionally
  • Escalate any urgent / high priority issues in line with company policy.


What you'll need to succeed
This company are open to anyone of any level for these roles!
They would prefer someone with the below:
- Confident on the phone and in person
- Willingness to help and learn
- Experience of using IT Systems.

What you'll get in return
- Free parking- with a permit provided free by the company!
-10% of salary subject to scheme rules.
- 25 days of annual leave per year (as well as 8 Bank Holidays) Additional Day-off for your Birthday + 2 days off a year for Volunteering
- Private Medical Cover Pension: Scheme via Scottish Widows (5% Employee Contribution as salary sacrifice + 5% Employer Contribution)
- Life Assurance (Death in Service) – 2x Annual Salary
- Discounts on Holiday Cottages: 20% for Employees, 15% for Family and Friends
- Annual Christmas Conference and Company-wide Celebration, Annual Summer Party, Monthly Team Social - - - Sick Pay - SSP during probation then - less than 5 years service will receive 3 weeks full pay, more than 5 years will receive 5 weeks full pay
- Maternity and Paternity - Paternity, 2 weeks full pay. Maternity, 3 months at full pay then remaining 39 weeks at Statutory Maternity Pay (SMP)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4232675
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Summary

Job Type
Permanent
Working Pattern
Full-time
Industry
Travel, Hospitality, Leisure & Tourism
Location
Dartmouth/Salcombe
Specialism
Customer Services
Pay
£21k after probation plus benefits
Ref:
4232675
Closing date
26 Aug 2022

Talk to a consultant

Talk to Tania Boyd, the specialist consultant managing this position, located in Plymouth
1st Floor, Royal London House, 153 - 155 Armada Way

Telephone: 01752255545

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