Your new company
You will be joining a dynamic, established and forward thinking business in the Wolverhampton area. This business has achieved excellent growth as they provide specialist products globally. The organisation are looking to welcome a Credit Control Team Leader to their finance team to paly a vital role in sustaining, growing and elevating the credit function at the heart of the business.

Your new role
You will be supporting and leading team of credit controllers, with varied duties including:
Managing a team of 8 Credit Controllers

• Ensure the maintenance of ledgers recording customer debt, communications, queries and outcomes
• Achieving goals for customer satisfaction
• Resolution, negotiation and conclusion of debt and bad debt cases, with both internal and external partners
• Accurate and timely transaction processing, including reconciliation, cash allocation, credit, invoice and remittance processing
• Performance of accurate administration of customer account and case notes
• Support developing and growing the skills and capabilities of the Credit Controllers and Credit Control Assistants
• Support recognising, coaching and managing the performance of the Credit Controllers and Credit Control Assistants
• Work closely with the customer and necessary operational teams to ensure effective resolution of customer debt
• Responsible for ensuring accurate updating of relevant systems with key information to enable operational reporting and tracking of KPIs
• Responsible for Credit Controllers and Credit Control Assistants governance and adherence to procedures and compliance with company policy and best practice
• Responsible for the compliance of, and improvements to the end to end order to cash process, policies and procedures both individually and for team members
• Responsible for adherence to employee management policies and procedures (including but not limited to Absence, Performance Management.
• This role is working in the Wolverhampton office, full time.

What you'll need to succeed
You will have a passion for credit control, someone who thrives on leading people and enjoys being part of a recognised, successful business. Other skills and attributes required are:

• Demonstrate Credit Control experience and experience of leading a team
• Demonstrate understanding of Accounting processes & procedures
• Strong ability to resolve challenging situations in a clear, empathetic, conciliatory manner
• Demonstrate competence in using Microsoft Office tools
• A proven track record of providing strong customer service
• Demonstrate ability to consistently achieve targets
• Knowledge and demonstrated skills in utilising ERP systems effectively

What you'll get in return
You will be working with a growing, developing and driven organisation that support business efficiencies, someone that encourages ideas and development. This is an exciting, challenging and varied role that would be excellent for someone looking for their next step in credit control, or someone who is ready to take on a new team. There is a monthly bonus available, company pension, free on site parking, 23 days annual leave plus bank holidays.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4256966