Hays Social Care are looking for Client and Counselling Support Agents to support a client in Belfast.
Your new company
Hays Social Care are working with a client who works together with people living with intellectual learning disabilities to ensure they live to their full potential with dignity. They provide an outstanding level of support and care that will lead to the people they support to lead a more comfortable, dignified and happy life, putting the people who use their services first.
Your new role
As part of a team, you will be responsible for handling all incoming client communications – ensuring you support clients, some of whom present in a distressed state. As a Client and Counselling Support Agent, you will identify and manage risk in line with workplace management practices, work place systems and Associate Counsellor to ensure timely delivery of support to all clients.
What you'll need to succeed
To succeed in this position you will need to be NISCC registered, have good organisation skills with the ability to meet deadlines and respond to queries within a reasonable time frame, be a team player- working in partnership with your team. You will provide excellent customer service to customers and clients – varying your communication style based on your audience, you will be empathetic and respectful, have a good attention to detail to ensure all relevant information is captured at point of referral.
What you'll get in return
- A minimum of £9.89 per hour
- Hybrid Working
- Paid holidays
- Ongoing training and development of skills
- Working as part of a team that nurture new ideas
- Making a difference to the lives of those with a learning disability
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4230612
Charities & Not For Profit
Call Centre Agent
£9.89 per hour
1 Jul 2022
Talk to a consultant
Talk to Ciara Van Es, the specialist consultant managing this position, located in Belfast