Menu Search

Community Manager

Community Manager job, Birmingham

Become the face of the business revolution with a job at Regus, defining the future of shared office space. Community Managers are the heartbeat of our organisation. Join us if you like a fast paced, challenging and high growth environment with global opportunities Our people are why we are the world’s leader in flexible workplace solutions.

Your new company
Every day we help hundreds of thousands of people worldwide stay flexible, productive and doing their best work. Despite operating in over 120 countries, 900 cities and over 3000 locations, we believe we are still a high-growth start-up – opening a new workplace around the world every single day. From solopreneurs, small businesses, remote works to large global companies, Regus makes it possible for companies worldwide to achieve their goals. By joining this industry leader, you will have opportunities to work with major brands such as Google, Facebook and BMW, while being part of an organisation that values your ideas and innovation.

The job:
This role is much more than the job title might initially suggest. The Community Manager will act as the face of the business in a fully autonomous, leadership position. It will suit someone who thrives in a fast paced, challenging and high growth environment and who is happy to take full ownership for their part of the business. This is a highly varied role and each day will present new challenges so an aptitude for problem solving is essential.
As a Community Manager you will own the complete customer experience for your office or centre. You will be a key component in how the business is changing the way people work, owning all operations of the centre and supporting senior management as needed, including conducting office tours for prospective customers and holding networking events for prospective new clients. Front of house, customer service representative and office manager all in one, you’re responsible for ensuring the highest levels of customer satisfaction. By proactively managing and resolving customer queries, you will also help to win and retain customers.
Through your customer service excellence approach to managing your community, you job will be driving the organisation’s mission of enabling professionals to do the best work of their lives.

The successful candidate:

  • You have a passion for customer service
  • You’re organised, detail oriented, and thrive in a fast paced environment
  • You care about service excellence and are committed to your customers
  • You’re a self-starter who takes ownership of all tasks, opportunities and issues that arise
  • You are an excellent communicator who has a friendly demeanour
  • You tackle change head on and are not afraid of a challenge
  • You’re commercially aware and understand the impact of your role as part of the wider business

What you’ll get in return
  • Career opportunities that have no boundaries including enrolment in a CMI accredited Leadership and Management Diploma
  • Colleagues who are excellent at their job, driven to succeed & supportive
  • Competitive compensation, benefits and incentives
  • A company that is committed to diversity & inclusion
  • The opportunity to help change the future of the way people work

For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website


Job Type:
Property & Real Estate
Apply Now

Talk to a Consultant

Talk to Sarah Burton, the specialist consultant managing this position, located in Manchester

City Tower, Piccadilly Plaza, Manchester, M1 4BT

Telephone: 01162615042
For 50 years we've used our expertise to help people transform their careers.

Share Job