Your new company
You will be working for a prestigious Higher Education Institute based in the heart of London. The role is starting the week commencing 16th May or 23rd May - until End of June with potential extension

Your new role
Role will primarily require successful candidates to conduct initial screening of student behaviour during assessment, against agreed criteria, ensuring that assessments are taken within the University’s rules and regulations. Data to be reviewed will include: video footage, still images and sound recordings.
Additional live support of students undertaking assessment may also be required. This may include responding to written or telephone enquiries from students encountering technical difficulties.

What you'll need to succeed
Candidates will possess the following skills and experience.

• Proven ability to work without supervision and know when to seek support
• Experience of applying complex rules and regulations within work context
• Demonstrable understanding of academic integrity (why exams/assessments have rules and the importance of students following these) and its importance
• Proven ability to work within a team to complete tasks by an agreed deadline
• Experience of balancing competing deadlines and priorities to enable organisational objectives to be met
• Accurate keyboard / data entry skills
• A good understanding of Microsoft Office software

Additional live support of students undertaking assessment may also be required. This may include responding to written or telephone enquiries from students encountering technical difficulties. In addition to the skills listed above, live support will require:

• Excellent customer service skills
• Attention to detail
• Ability to write clearly and concisely
• Ability to remain calm under pressure and whilst speaking to students who may be distressed
• Previous experience of providing front line support for a public-facing service will be considered as a desirable skill.

What you'll get in return
Flexible working options available. Good exposure to the Higher Education sector.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. #4210750