Your new company
Join a energy company that has over 20 years experience! defined by their people and they recognise that they should be in the centre of everything we do. Their awards reflect the great work we do in developing their employees and we are very proud to have held the Investors in People Gold award since 2014. What are you waiting for?

Your new role
As a Collections Executive you will join a fast paced and target driven team maintaining a portfolio of SME customers via telephone, email and occasional customer meetings. This is an exciting opportunity for someone who is looking for a role where you can take ownership, implement efficiencies and drive change in a working environment of continuous improvement, offering an excellent customer experience at all times.

Your duties include:

Managing the invoice queries for your portfolio, liaising with internal and external stakeholders to ensure a speedy resolution
Contact SME customers via outbound calls, emails and letters chasing aged debt
Work towards set call and DSO targets
Regular and proactive contact by telephone, letter, and e-mail
Use Excel daily to generate statements and reports
Drive relationships with internal and external stakeholders
Prepare for and present to management at weekly debt meetings
Work with Line Managers on reconciling complex customer accounts

What you'll need to succeed

Ideally over 1 year experience in credit control
Previous experience of working towards set targets
Excellent communication, customer service and interpersonal skills
Exposure to conversations with customers around collecting debt
Ability to listen to customers and negotiate winning solutions
Be able to self-motivate and have a can do- attitude
Be able to prioritise workload efficiently
Confident in proposing changes and improvements to existing procedures
A high degree of numeracy and literacy
Intermediate knowledge of Microsoft Excel (including VLOOKUP’s)
Knowledge of either the gas or electricity industry desirable but not essential

What you'll get in return

Competitive salary and benefits package
Career progression opportunities
Profit share
Enhanced Pension Scheme
Enhanced annual leave options
Private Medical Insurance
Life insurance and Income protection
Day off on your birthday
Fresh fruit, snacks and breakfast every day
Amazing company parties
Stunning new office with true community feel
Online learning account

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4227883