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Customer Services Manager

A permanent opportunity based in Guildford for an experienced Customer Services Manager
Your new company
Hays Office Support are proud to be working in partnership with a family led, FMCG organisation that has seen substantial growth and continues to invest and advance their products and services.

Your new role
Due to continued growth, this organisation are now seeking an experienced, self motivated Customer Services Manager to join and manage their Customer Services team of 10. They pride themselves on exceptional customer service and look to develop long term customer and business relationships.

Duties include:
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customer issues and follow problems through to resolution
  • Setting a clear mission and deploying strategies focused towards that mission
  • Deploy service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Developing and analysing systems, processes and procedures
  • Working closely with the Commercial Director

What you'll need to succeed
This is fantastic opportunity that offers support and progression for an individuals career. It is suited to a competent individual that has experience and knowledge of account management, business development, customer relations or customer service management, preferably from a FMCG background.

Knowledge of e-commerce would be advantageous.

What you'll get in return
In return you'll join a fast growing organisation who put their staff at the forefront of everything they do. You'll be offered a competitive starting salary with annual appraisals, a generous pension scheme, product discounts, 30 days holiday with the option to purchase more, health insurance and many more perks.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Summary

Job type:
Permanent
Working Pattern
Full-time
Industry
Retail & Consumer Goods
Location
Guildford
Specialism
Call Centre Agent
Pay
Negotiable depending on experience
Ref:
3834776
Apply Now

Talk to a consultant

Talk to Jake Holt, the specialist consultant managing this position, located in Guildford

Ground Floor, 256 High Street

Telephone: 01483 564692

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