Customer Services Advisor

A temporary to permanent Customer Services Advisor position based in Woking
Your new company
Exceptional opportunity available for an experienced Customer Services professional to work for this global FMCG organisation in their modern Woking office. The organisation specialises in consumer goods, is well established and has many well recognised brands under their umbrella. This initially temporary position is within a dynamic and lively team that is expanding rapidly due to business growth within a new market.

Your new role
You’ll be responsible for liaising with customers over the phone, responding to enquiries and upselling products, live chat, email correspondence, dealing with customer feedback and processing orders whilst maintaining a professional and friendly telephone manner. Unlike a typical call centre role this consumer care position is not fully scripted so the ability to think on your feet and go the extra mile for a customer is very much encouraged.

What you'll need to succeed
To succeed in this role, you'll need significant experience in Customer Services within an office/contact centre environment alongside relevant experience handling complaints and using in-house databases. Ideally you will have a charismatic and articulate telephone manner to fit in with this fun-loving team. You will need to have multi-channel customer care experience as you will be dealing with customers on live chat, phone and email.

What you'll get in return
You will be working regular office hours operating Monday to Friday, 9 to 5pm with a competitive starting rate of £10.21 per hour plus holiday pay in a fun, lively environment complete with table tennis and regular team incentives/nights out. Initially this role will be for a two month-long contract with the intention of becoming permanent.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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Job type:
Working Pattern
Retail & Consumer Goods
Call Centre Agent
£10.21 per hour plus holiday pay
Apply Now

Talk to a consultant

Talk to Jake Holt, the specialist consultant managing this position, located in Guildford

Ground Floor, 256 High Street

Telephone: 01483 564692

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