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IT 2nd Line support

1st + 2nd line support / 30-32k / Central London / Permanent Role
Please kindly do not contact the number provided. We are working from home at the moment so will be unable to reach us. If you are interested in the role then please apply via the job advert.

The Company
They are voice of the UK food and drink industry: the largest manufacturing sector in the country. They help our members operate in a highly regulated marketplace to maximise their competitiveness and profitability. Their job is to communicate our industry's values and concerns to Government, regulators, consumers and the media. They also work in partnership with key players in the food supply chain to ensure our food is safe, affordable and nutritious.

The Role
Working with guidance from the IT Manager, the role is to maintain and support the IT systems in place. This includes 1st to 3rd line support on laptops, servers, network infrastructure, Citrix Virtual infrastructure, office AV, photocopiers, telephony and mobile devices that are used both on and offsite. In addition to maintaining the IT infrastructure, the position has responsibility for the IT Helpdesk, user documentation and video-conferencing/webinar events. As IT Systems Support, some of your responsibilities will include:

  • IT Helpdesk Be the first point of call for IT support, escalating to the IT Manager when necessary .
  • Provide IT support to all users of the Citrix virtualised desktop infrastructure including escalation to 3rd party support
  • Provide IT inductions for new starters and provide training in the use of the IT systems
  • Offer hands-on training to both new and existing members of staff on hardware and software in use.
  • Ensure SLAs are enforced using helpdesk reports and the category system


Next steps
Please kindly do not contact the number provided. We are working from home at the moment so will be unable to reach us. If you are interested in the role then please apply via the job advert.

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Summary

Job type:
Permanent
Working Pattern
Full-time
Industry
Charities & Not For Profit
Location
London
Specialism
Public Sector IT
Pay
30-32k
Ref:
3824646
Apply Now

Talk to a consultant

Talk to Max Stacey, the specialist consultant managing this position, located in London-Victoria

1st Floor, Ebury Gate, 23 Lower Belgrave Street

Telephone: 0207 259 8746

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