Customer Experience Specialist

Customer Experience Specialist, £30,000, London/Dublin, Immediate Start!
Our client, a global Tech platform who specialise in connecting customers to local Beauty Companies, are looking to recruit an experienced, customer-passionate Customer Experience Specialist to join their growing team. Splitting your time between both London and Dublin (once travel restrictions are lifted), this is an incredible opportunity for the right candidate!

Our client use an incredibly advanced tech platform to connect customers to local businesses, and have fast become the world's leading software for the industry. Confirming over 8m bookings every single month, our client have grown exponentially over the last 4 years and operate on a global scale, with employees in London, the US, Australia and the Middle East. Due to their expansion and their need to take their business to the next level, they are actively seeking the right candidate to join their global CX operation. In a nutshell, your responsibilities will include:

- Responding to both B2B and B2C customers over email and phone (primarily inbound)
- Nurturing client accounts through regular outbound contact
- Suggesting new models/packages for existing clients to utilise
- Providing an exceptional level of service to all clients
- Using Zendesk to satisfy ticketing expectations
- Updating all customer data on company CRM

In order to be considered for this position, it is ESSENTIAL that you have the following:

- Experience in handling high volume B2B queries over phone/email
- Experience in Zendesk
- Ability to manage high-profile client accounts
- Articulate, enthusiastic telephone manner
- Genuine passion for delivering an exceptional customer service

Although not essential, any candidates with the following are encourage to apply:

- Experience/knowledge of the health/beauty/wellbeing industry

Our client are looking to move exceptionally quickly on this position and, in addition to a very competitive salary, offer the opportunity to progress with a very forward-thinking company. Any interested candidates are urged to apply at their earliest convenience
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Job type:
Working Pattern
Technology & Internet Services
Call Centre Agent
£28,000 - £30,000
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Talk to a consultant

Talk to David Blake, the specialist consultant managing this position, located in London-City

4th Floor, 107 Cheapside

Telephone: 02034650016

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