ICT Support Speciliast

IT Support Specialist - £159.77 per day (Outside IR35)
I'm currently recruiting for a IT Support Specialist role in a central government organisation for a 2 month contract (likely to extend) paying £159.77 per day (Outside IR35). Weekend work will be necessary in this role.

IT Support Specialist
2 month contract
Remote Working
Availability to work weekends

The post-holder works on the ICT Service Desk, providing appropriate and timely first-line support for users working within the offices The IT Systems Specialist reports to the IT Infrastructure and Operations Manager who has overall responsibility for the IT Service desk and wider support team.

The Role

  • Deals with internal support requests from staff at all levels.
  • Resolves technical support issues that arise from calls and emails.
  • Adheres to the agreed help desk processes and procedures
  • Assists in setting up hardware, network and software applications
  • Keeps up-to-date with new internal IT developments.
  • Administers mobile telephony, and video presence solutions
  • Analyses faults and resolves them in adherence to SLAs.
  • Diagnoses problem and takes appropriate action, escalating problems to other members of the support team when appropriate.
  • Visits users on site when necessary.
  • Undertakes remote administration and support to mobile users and remote offices
  • Installs, tests, repairs and maintains equipment.
  • Installs, configures and supports imaging and printing devices
  • Provides regular out of hours support and is able to work on shifts including during nights and weekends.
  • Perform any other duties that may be required from time to time.
  • A Degree in IT.
  • Proficient in the support of Office 365, network installations and end user equipment

What you need to do now
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Job type:
Working Pattern
Government & Public Services
Public Sector IT
£159.77 Per Day (Outside IR35)
Apply Now

Talk to a consultant

Talk to Stuart West, the specialist consultant managing this position, located in London-Victoria

1st Floor, Ebury Gate, 23 Lower Belgrave Street

Telephone: 02072598746

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