Customer Service Specialist (Skincare)

Customer experience specialist for innovative Retail Hub
Hays are recruiting on behalf of an innovative retailer who are looking to expand their team. This is an amazing opportunity for an experience retail professional with a background in skincare/cosmetics to join a modern, fast-paced company.

We are looking for a dedicated, enthusiastic candidate with an understanding and knowledge of the cosmetics and skincare industry. The successful candidate will have understanding of the skin physiology, cosmetic ingredients and an interest in genetics. Previous experience within the skincare industry and a Cosmetics Science degree would be advantageous. Your day to day role will be include:

  • You will educate and selling to customers
  • Leading workshops with colleagues
  • Networking with press and VIP visitors
  • Deliver exceptional service at every stage of the customer journey
  • Drive KPI performance in store by taking ownership of your own personal performance and career development
  • Open and close the store when required and mentor and motivate colleagues daily
  • Maintain company standards and diligently follow all policies and procedures
  • Collaborate with your colleagues to create an environment that encourages ideas and innovation.

In order to be successful for this position, you must have:

  • Bachelors within the Science / Cosmetic Science field
  • A love for engaging with customers and with a knowledge and passion for tech or nutrition
  • Tech savvy and confident working with new and innovative products
  • Able to lead an engaging customer journey that delivers commercial results whilst also educating and promoting brand loyalty
  • Patient and comfortable dealing with queries from both customers and colleagues
  • Professional, energetic and outgoing personality
  • Excellent communication and interpersonal skills.
  • Outstanding organisational and multi-tasking abilities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job type:
Working Pattern
Retail & Consumer Goods
Luxury Sales
Apply Now

Talk to a consultant

Talk to Joshua Nudd, the specialist consultant managing this position, located in London City

4th Floor, 107 Cheapside

Telephone: 0203 465 0016

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