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Call Centre Supervisor

Exciting opportunity with a leading Private Healthcare Company!
My client is an internationally renowned private hospital, based in central London who offer treatments of the very best quality.

I am currently recruiting for a Call Centre Supervisor where you will be responsible for supervising and co-coordinating the activities of Client Services Officers within the Contact Centre to ensure the provision of a first-class service to all users of the service.

Location
London, SW5

Contract
6 months (potentially ongoing)

Rate
£15 per hour

Key Responsibilities
  • To actively ensure the delivery of a quality service through effective deployment of available resources across all departments within the Contact Centre.
  • To continually monitor the performance of all team members to ensure all qualitative and quantitative targets are met and service levels achieved
  • Coach and develop the capabilities of all team members.
  • Ensure everyone who calls the contact centre is treated like a VIP and maintain exceptional standards of customer service amongst team members.
  • To be the point of escalation for complaints and issue resolution.
  • Ensure all Policies and Procedures are kept up to date and reviewed on a regular basis.
  • To be involved in ongoing training for all staff within the department
  • To continually review the systems and processes in use making suggestions and implementing the same to improve the efficiency and effectiveness of the service delivered by the Contact Centre.
  • To be responsible for appraising staff members utilising the staff appraisal scheme.
  • To assist with the recruitment of new staff members.
  • To ensure team members are kept up to date with all policies and procedures utilising effective communication methods.
  • To proactively seek updates/information from all relevant stakeholders within the hospital to assist in the delivery of service excellence.
  • To work closely with other Team Leaders within Patient Services to review the service to enhance the patient journey
  • Deputise in the absence of the Contact Centre Manager.
  • Undertake duties in accordance with departmental policies and procedures

Experience
  • At least 2 years of experience working in a similar environment
  • Experience working within the healthcare industry
  • Understanding of data security, infection control, health clearance and confidentiality and disclosure of information.

If this sounds like something you would be interested in, click apply now! To speak to a consultant about this vacancy contact Arushi on 0116 2615000.


Summary

Job type:
Contract
Working Pattern
Full-time
Industry
Healthcare & Medical
Location
London
Specialism
Call Centre Agent
Pay
£15 per hour
Ref:
3710868
Apply Now

Talk to a consultant

Talk to Arushi Rupra, the specialist consultant managing this position, located in Leicester

1st & 2nd Floor, 2 Colton Square

Telephone: 01162615000

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