Customer Service Coordinator / Account Manager

Customer Service Coordinator based in Chesterfield - £20,000 + Bonus Structure
Your new company

You will be working for one of the UK’s largest private training providers within their Head Office in Chesterfield.
You will work as part of the business development team and tele-market the business’s range of training courses to new and existing clients in order to support the continued growth of the business.

Your new role

  • Responsible for the maintenance of the company’s marketing database including adding new records and updating activity carried out on potential and existing clients
  • To pro-actively contact new & existing clients by telephone to sell & make such clients aware of the business’s training course portfolio
  • To liaise with new clients as they progress through the sales process to complete and obtain necessary documentation and accurate paperwork to allow effective operational delivery
  • To act as a focal point within the Business Development Team taking telephone calls from clients responding to requests for information and actions from clients & internal staff
  • To gather initial copy and text for marketing materials including web site stories, newsletter and social media use
  • To prepare reports and documents as required
  • To work with colleagues to consistently improve internal practices, procedures and procedures to provide an efficient and effective service
  • To fully adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees and customers are treated fairly and impartially showing respect for all
  • To represent the company in a professional manner at all times
  • Any other duties as deemed necessary by the line manager

What you'll need to succeed

  • Good communication skills both over the telephone and on a face to face basis
  • Account management & growth skills
  • Be committed to providing clients with first class customer service
  • Excellent written communication skills
  • A self-managing and proactive approach to work requirements
  • Analytical skills to assess potential business opportunities
  • Computer literate, specifically with skills to use Microsoft Excel, Word and internal marketing databases
  • Strong Communication and Interpersonal Skills
  • Strong attention to detail
  • Enthusiasm in the workplace
  • Work well under pressure

What you'll get in return

  • A competitive salary + bonus
  • 23 days holiday + Bank Holidays with two days additional holiday awarded to you after two years
  • Employer contributory pension scheme
  • A challenging and rewarding role in a successful and growing business
  • The opportunity to grow with a business

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job type:
Working Pattern
Education & Training
Business Development
£20,000 + bonus structure
Apply Now

Talk to a consultant

Talk to Bronlie Roe, the specialist consultant managing this position, located in Chesterfield

1st Floor, Unit 4, 26 Lordsmill Street

Telephone: 01246563207

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