Service Controls & Risk Manager

Service Controls & Risk Manager - Hove - £70k+
Your new role

The Service Controls & Risk Manager is responsible for Risk Management and Internal Control processes that support the activities of Group IT Services. Working with Group IT Governance Manager, this role is accountable for ensuring that all processes, frameworks and activities around risk and compliance are being carried out by Group IT Services. This role will be proactive in the management and operation of the Group IT Risk and Control frameworks, carrying out all the necessary activities to ensure that Group IT Services is managing operational risk in the appropriate way.

  • Responsible for managing the delivery across Group IT of the corporate risk and control framework, ensuring all suppliers and stakeholder groups are aware of their responsibilities and discharge them accordingly
  • Accountable for Risk management within Group IT function, being responsible for ensuring that all risk owners are held to account in terms of mitigating or resolving risks in the appropriate timeframes
  • Plans and manages the implementation of organisation-wide processes and procedures, tools and techniques for the identification, assessment, and management of risk inherent in the operation of business processes and of potential risks arising from planned change
  • Responsible for contributing to capacity, availability, problem management, change management and knowledge management activities within the team, and undertaking Continual Service Improvements as a day to day activity.
  • Actively identify risks, ensure they are appropriately logged and tracked at the appropriate forums, and take appropriate action to mitigate or resolve.
  • Define, develop and deliver processes and systems to ensure a consistent and good level of service that means customers’ expectations are met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Treating Customers Fairly policy.
  • Continually work to build effective, positive working relationships with both our Third Party Service providers and the wider IT communities, to enable us to deliver a fantastic customer service and be viewed as a single, valued IT partner.
  • To manage the team in accordance with the Company’s policies and procedures, including the Partnership Agreement, so that the team’s business objectives are achieved consistently.

What you'll need to succeed

  • Appropriate GRC Certification
  • Minimum ITIL Foundation Certificate
  • Certification in Risk and Information Systems Control preferable (CRISC)
  • Knowledge:
  • Knowledge of Risk and Control frameworks in IT environments
  • An understanding of ISO31000 – Risk Management
  • Proven experience of positive, challenging interactions with Senior Executives across the business
  • Excellent interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
  • Excellent relationship management, collaboration and influencing skills

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job type:
Working Pattern
Flexible Working, Full-time
Technology & Internet Services
Banking and Finance Technology
Apply Now

Talk to a consultant

Talk to Robert Sheppard, the specialist consultant managing this position, located in Brighton

2nd Floor, International House, 78 - 81 Queens Road

Telephone: 01273739272

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