Customer Service Representatives

Customer Service/Hull/£18,925/Free parking
Customer Service Representatives £18,925

The role is 40.75 hrs a week with the call centre being open between 8 -6 Mon – Fri and 8.00-4 Sat and 8-12 Sunday. Shifts operate over these times. You will work 1 in 3 weekends

Your new company

A leading Manufacturer in the heart of Hull. As a member of our vital customer services team, you will be responsible for delivering the highest quality customer experience, acting as an ambassador for the business and promoting service excellence at all times. You will be expected to provide advice, guidance and information as well as liaising with other departments to exceed the needs of our customers.

Your new role

Work within a team to manage inbound and outbound call centre activity
Capture correct and concise information onto the computer system
Apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognising that at times some customers may be distressed.
Adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers
Confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.
Correctly assign feedback calls via the customer survey portal in order to drive customer excellence.
Take ownership of calls and undertake the relevant tasks to complete the customer’s requirements fully.
In-house training will be given on the computer systems used, where required

What you'll need to succeed

Well practised customer service skills
Well proven communication skills
Time management skills
Experience of using computer based systems
The ability to enter data correctly and accurately
The ability to work well as a part of a team as well as well as acting on their own initiative Good levels of numeracy and literacy
The ability to work well under pressure

Please note that we have a variety of shift patterns on offer, both full and part time. The Call Centre operates 7 days a week 364 days a year.

What you'll get in return

25 days holiday + Bank holidays
Overt time rate for bank holidays
Free parking
Industry leading training
Excellent career opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job type:
Working Pattern
Manufacturing & Production
Call Centre Agent
Apply Now

Talk to a consultant

Talk to Naomi Coates, the specialist consultant managing this position, located in Hull

2nd Floor, 25 South Street

Telephone: 01482 222 623

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