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Customer Service Representative

Customer Service Assistant - Inbound Calls for a well known Healthcare Provider based in Luton
Customer Services Assistant - Luton - £18,500 - Start ASAP

Your new company
Our client is one of the most experienced providers of clinical homecare in the UK. They provide care to more than 80,000 patients in the comfort of their own home, at their place of work or in the community. Services range from straightforward delivery of medication, to specialist nursing. Our client work in partnership with the NHS, pharmaceutical companies, private medical insurers and consultants.

Your new role
Our client is seeking to appoint a Complaints & Investigations Officer, to start as soon as possible. You will be responsible for ensuring service complaints, accidents and incidents (CAIS) are managed and closed within set timeframes. This will include liaising with internal and external customers, supporting clinical support service staff in the timely closure of CAIS and to undertake administrative functions where necessary.

What you'll need to succeed
The successful candidate will have;
  • Experience in dealing with complaints and investigations
  • Good MS software knowledge and / or experience (Word, Excel, PowerPoint and Outlook).
  • Ability to create and manage data using Excel pivot tables (desirable).
  • Good verbal and written communication skills.
  • Able to demonstrate effective negotiating skills.
  • Can do and will do attitude.
  • Demonstrate knowledge and experience of data management and organisation.


What you'll get in return
Salary £18,500 per annum

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Summary

Job type:
Permanent
Industry
Healthcare & Medical
Location
Luton
Specialism
Call Centre Agent
Pay
£18,500
Ref:
3671312
Apply Now

Talk to a consultant

Talk to Hardeep Rupal, the specialist consultant managing this position, located in Luton

3rd Floor, Raglan House, 28 - 34 Alma Street

Telephone: 01582405901

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